We ship worldwide via EMS and Register Air Mail services by Indonesian Post. Orders are processed within 48-72 hours after the payment is confirmed(excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched.
Note that hemming requests can postpone shipments for up to 3 business days.
Flat shipping cost might applied for the 1st kilogram and variably increase every 500g increment. Total weight will be displayed at the checkout page, besure to use the remaining weight quota wisely.
Returns & Exchanges
We do not offer refunds, only and exchange. We only accepts unworn, unwashed, unaltered product with tags still attached. Items that have been hemmed and altered are final sale.
- Returns are accepted within 21 days of the order date.
- All sale items and altered items are final sale. No exchanges or returns will be accepted on these items.
- Any merchandise returned without prior approval will not be accepted.
- The customer is responsible for shipping and customs charges associated with a return.
- WARPWEFT COMPANY is not responsible for loss of or damage to returned goods whilst in transit from the customer.
How to Request a Return
Please contact us via email, then we will reviewed the return/exchange request and reply. Requests are reviewed within 48 hours (excluding weekends, and holidays).
Payments & Charges
We only accept payment using PAYPAL for International orders. The charge will be applied to WARPWEFT COMPANY, the price stated at the invoice is final.
All prices are in listed in USD
Taxes & Duty
Orders shipped internationally are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.
Lost & Damaged Items
If your package was lost or arrived damaged please contact us at email@example.com. Include your order #, tracking # as well as brief description of the situation, along with photos of damages if applicable. We will then open an investigation and take further steps to resolve the problem. If the lost item is caused by the shipping agency, we will not take responsibility.